How do I turn on my booking page?
In Booking engine. You choose the address, upload your logo, set your colour and decide whether to take a deposit, the whole stay, a card guarantee or nothing.
There is no intermediary commission, which is what an OTA takes on every booking. Card payments do have a cost: the payment gateway's fee.
To take any payment through the page you need your Stripe account connected in Settings › Card payments. Without it, the settings do not let you choose a payment and the page accepts no booking that needs one — not even on a non-refundable rate, which is charged in full at booking —: the guest is told to write or call you, instead of being left with a booking nobody is going to charge.
Can I put it inside my website?
Yes, it embeds with an iframe and we give you the snippet to paste. It works like the full page, with your colours.
What does the opportunity engine do?
Every morning it goes through your coming dates and suggests what could be sold and is not: a loose night between two bookings, a minimum stay that blocks a gap, a forgotten closure, a long weekend or an event that fills you up, or more bookings than usual for some dates.
It also looks for more: a long free run, to offer as a long stay with a code for your booking page; the cheapest room type sold out, to bring the next one's price closer to it; guests leaving or arriving these days whose room is free that night, to offer them a late check-out or an early check-in, if you have an extra marked for it; a booking that, moved for free to a better room, joins two gaps into one; the weekday that stays almost empty nearly every week; and, if you mark a rate as the last-minute or the early-booking one in Settings › Opportunities › Last minute and early booking, opening it on a few nights instead of lowering the price of all of them. Two come switched off: closing arrivals and departures so that a new booking does not leave a loose night, which you switch on in the settings, and offering your gaps by email to guests who have stayed at that property before, which for now only tells you how many it would reach.
The inbox sorts them by what they change —Price, Restrictions, Stays, Upgrades and Rate data—, and if there is none about price it tells you why: which room types have no floor and ceiling, whether the municipality is missing, whether you have no events ahead or how many months of bookings are still missing to compare with last year.
Each card says what it saw and what it suggests, and you apply it in one click or dismiss it. What changes rates and restrictions undoes in one click; what touches a booking —one more night, a late check-out, a better room— is corrected from the booking itself, a long-stay code is switched off from the promo codes, and an offer already sent to guests cannot be taken back. When the dates have passed it tells you what happened. Nothing is applied on its own except what you entrust to the autopilot, which stays off until you switch it on in Settings › Opportunities › Autopilot, room type by room type: every morning it applies, up to the cap you set, only single nights and minimum stays that hide nights, and only when they change the minimum stay or open a closed arrival. It never touches a price or what you undid or dismissed on those nights, it marks them «Applied by the autopilot» and they undo the same way.
The figures are the ones that can be stated: the most a night would bring if it sells, or how much you can afford not to sell when raising a price. They are not forecasts, and each card says which of the two it is.
A public holiday is not enough to suggest a raise: there has to be some evidence that demand goes up for your property, such as those dates filling up last year or you already being ahead. Your local holidays come from the municipality set on the property. It also looks at those of the places your guests come from and, unless you switch it off, of the areas around you, which weigh less than your own: you see and change them in Settings › Opportunities › Markets and areas.
What about bookings from Booking, Airbnb, Expedia…?
With the distribution module they land in the same calendar as yours, without anyone retyping them, and changes and cancellations arrive the same way.
Each portal is identified as a sales channel, with its commission, so the production reports tell you what each one really leaves you.
What do the reports measure?
Occupancy, average daily rate (ADR) and revenue per available room (RevPAR), calculated from what was actually charged to the folios and not from what was expected.
They cover production, taxes, night audit, arrivals, the city ledger and what the opportunity engine brought in. Every one exports to CSV.
Can I receive a report without going to look for it?
Yes. Any report can be scheduled to arrive by email daily, weekly or monthly, to whoever you say.
It is what gets the night audit actually read, instead of living on a screen someone has to remember to open.
What happens if I go over the rooms I pay for?
Nothing is deleted and nothing is switched off: you simply cannot add more until you extend what you have.
The programme tells you which limit you have reached, and extending it is a five-minute conversation.