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Module
Complaints and feedback
A complaint that stays in the head of whoever was on shift is not information: it is luck. Here you write down what the guest says — a complaint, a suggestion or a compliment — give it an owner, and close it once they have been answered. And the guest can write it, from the same link they already have for their booking.
Step by step
How it works
It is written down at the desk, from the booking, or by the guest.
It is classified: what it is, which area, and how serious.
The property's reviewer gets it, sees it as new on the dashboard and carries it through: where it stands and what was done.
It closes once answered, and stays there to show what keeps going wrong.
Does it fit?
Tell us how you work today and we will tell you straight whether this helps.